SUPPORT
How Can We Help You?
Whether you have questions about features, need help with setup, or encounter an issue — our support team is ready to assist.
How to Reach Us
The quickest way to get help is by emailing us directly. Our dedicated support team monitors this inbox and will get back to you as soon as possible.
What to Include in Your Email
To help us resolve your issue faster, please include the following details in your email:
- Your account email address (the one you registered with)
- A clear description of the issue or question
- Steps to reproduce the problem (if applicable)
- Any relevant screenshots or error messages
- Your browser and operating system information
Response Time
We aim to respond to all support requests within 24 hours during business days. For urgent issues, please include "URGENT" in your email subject line, and we'll prioritize your request.
Common Support Topics
Account & Setup
Need help creating your account, connecting your Google accounts, or configuring your workspace? Let us know and we'll walk you through the process step by step.
AI Labels & Classification
Questions about how AI-powered email labeling works, how to create custom labels, or why certain emails are classified in a specific way? We can explain and help you fine-tune your setup.
Billing & Subscription
For any questions regarding your subscription plan, billing cycle, invoices, or payment methods, reach out to us and we'll sort it out.
Bug Reports & Feedback
Found a bug or have a suggestion to improve Orqon? We'd love to hear from you. Detailed bug reports help us improve the platform for everyone.